6Days left

IT Business Support Officer

South Norfolk and Broadland Councils
Place of work:
Horizon Building, Norwich, Norwich; Thorpe Lodge, Norwich
Salary details:
£20,500 (rising to £21,500 after completion of six months probation) to £23,493 per annum
Job term:
Full Time
37 hours per week
Closing date:
11 December 2022 11:30 PM
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Do you have what it takes to solve ICT Problems?


Role Snapshot… Become a member of a busy Service Desk and get the opportunity to be involved in a forward thinking and dynamic ICT team. Interested? Then read on...

What you could be part of…

South Norfolk and Broadland Councils are based in Norwich and are looking to grow with the addition of an ICT Business Support Officer. The ICT & Digital team is responsible for the provision of ICT & Digital services and support to 10 offices across the Norfolk area. Whilst you need solid experience within a support capacity, ultimately culture is just as important. Personality, humour and character are significant factors and combined with a strong aptitude and love of ICT, are what it takes to be successful in this role and company for the foreseeable future

Working at South Norfolk and Broadland Councils would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

 What you’ll be doing…

  • Log calls via the Service Desk call logging software
  • Provide support to users via phone, email, remotely, and direct methods.
  • Diagnosing and resolving technical issues on your own and as part of a team
  • Ensuring that a high level of customer service and support is provided
  • Procurement of hardware and software requirements regarding Service Support within the Councils.

You must have…

  • The ability to provide excellent customer service and high quality technical support by working on the Council’s Service Desk. The skills to be well organised, self-motivated, punctual, and flexible in their approach to work. You must also be able to prioritise a variable workload and know when to escalate a problem appropriately. 
  • A good understanding of Microsoft technologies including Office365, Windows 10 and upwards, Exchange, Active Directory, Anti-Virus and basic networking.

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options are available for employees where operationally possible. Please ask the recruiting manager what these look like for the role you are applying for.


Where Are We Located?

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a designated wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.


Key Dates

Live Dates*

Sunday 11 December 2022

Interview Dates

Week commencing 12 December 2022

*The Councils reserve the right to close the any and all vacancies after 1 week, if there is judged to be a sufficient number of applications received.


Other Information

If you have any questions about the role, then please don’t hesitate to contact the recruiting manager or human resources, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager Name Manny Gomes


Recruiting Manager Email  manny.gomes@southnorfolkandbroadland.gov.uk

Recruiting Manager Phone 01603 430454


HR Team



01508 533995


If you want to learn more about the Councils, then please visit our joint website- South Norfolk and Broadland District Councils Website.


For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.


For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website.

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