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Housing Solutions Officer

South Norfolk and Broadland Councils
Place of work:
Horizon Building, Norwich, Norwich
Salary details:
£29,577 - £34,392 per annum
Job term:
Full Time
37 hours per week
Closing date:
03 December 2023 01:00 PM
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Role Snapshot…

Do you like helping people and working as part of busy team? Do you want to make a real difference in people’s lives, addressing housing issues and helping prevent homelessness? Then read on...


What you could be part of…

Several exciting opportunities have arisen at South Norfolk and Broadland Council to be a part of our excellent Housing and Benefits Team. We are seeking a Housing Solution Officer to provide best-in-class housing advice to our residents, conduct statutory homeless assessments, undertake homeless prevention and relief work and to help customers access appropriate accommodation from a wide range of options, including social housing through our housing register.


Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Providing a comprehensive housing options service to customers
  • Preventing and relieving homelessness within the framework of the Homelessness Reduction Act
  • Managing applications to our housing register and undertaking statutory homeless investigations 
  • Helping to arrange temporary accommodation when needed
  • Prioritising and managing a complex caseload, whilst managing the day-to-day demands in a busy and pressurised environment.
  • Working with a wide range of partner organisations and housing providers to secure the best possible outcomes for our customers


We are looking for…

A highly organised, tenacious and resourceful individual with experience of working in a housing or other advice environment who will provide a comprehensive housing solutions service to customers. You must also have an understanding of the legal and regulatory framework underpinning housing. You will be a great communicator who is driven to making a difference. You will need a resilient and empathic approach with strong negotiation and conciliation skills to support applicants to find a realistic solution to their housing problem.

The successful applicants will receive training and assistance to help them learn the role, they are not expected to hit the ground running.  If you have transferable skills from your current or previous roles and have the qualities we value, then this could be the right role for you.


You will need…

  • 5 GCSE’s A – C, including maths and English or equivalent to demonstrate numeracy and literacy
  • A full driving licence
  • To be a highly organised and resourceful, with experience of working in a housing or other customer outcome-focused environment
  • A thorough understanding of the legal and regulatory framework underpinning housing and homelessness


What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?

Advertising Internally and Externally

If Internal please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.

Key Information:

For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager: Sandra Thornley / Gary Bloomfield

Email:  sandra.thornley@southnorfolkandbroadland.gov.uk / gary.bloomfield@southnorfolkandbroadland.gov.uk

Phone Number: 01603 430484 


HR Team:

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995


Closing date: 3 December at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.


Interview date: 11 December 2023


Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.

For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34

For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx

If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website

Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx

We are not accountable for any applications or details published through other job sites.

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