6Days left

Housing and Benefit Advisor

South Norfolk and Broadland Councils
Place of work:
Thorpe Lodge, Norwich
Salary details:
£23,494 - £27,576
Job term:
Full Time
37 Hours Per Week
Fixed Term
Closing date:
11 December 2022 11:30 PM
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No day the same, making positive change


Two Council’s One Team

South Norfolk and Broadland Councils are in a partnership with staff working together for both Council’s.


Role Snapshot…

Do you like working directly with people and being part of busy team? Do you like dealing with interesting situations and coming up with fulfilling outcomes which have a truly positive impact on people lives?...Then read on...


What you could be part of…

An exciting opportunity has arisen to be a part of our excellent Housing and Benefits service who, working within the Help Hub team, have a great track record of helping customers and partners to prevent homelessness.


Working here would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.


What you’ll be doing…

  • Work with the Housing and Benefits Team to ensure that it makes best use of its accommodation.
  • Sign up customers for new tenancies in temporary accommodation.
  • Provide 1 to 1 advice, guidance and person-centred support to allow customers to navigate the housing and benefits system.
  • Assess customers, identify support, training and health needs and to agree goals with customers with the aim to move on to suitable housing.
  • Support customers on a range of issues, such as debt advice, budgeting and managing their tenancy.
  • Work alongside customers to ensure that tenancies are conducted appropriately in temporary accommodation.
  • Complete housing management tasks to ensure that accommodation offered is suitable for customer needs.


You must have…

5 GCSEs A-C grade or equivalent, or able to demonstrate ability at this level, as well as a full driving licence and available vehicle. You must also be a highly organised and resourceful individual, with experience of working in the housing, or support sector or other customer outcome focused environment. You should also have experience of the benefits system and be skilled in partnership working.


What’s in it for you…


Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?


Advertising Internally and Externally


If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.


Key Information:


For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager: Sharon Duffield

Email: Sharon.duffield@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533893


HR Team:

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995


Closing date: 11/12/2022 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.


Interview date: Monday 19th December


Other Information


Please note that this post is subject to a satisfactory criminal record check. Please note we will not accept any DBS checks from a previous employer.


Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.


For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx


If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.


For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.


For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website


Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx


We are not accountable for any applications or details published through other job sites.

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