7Days left

Warm Homes Technical Advisor (Administrator)

South Norfolk and Broadland Councils
Place of work:
Horizon Building, Norwich, Norwich
Salary details:
£13,176 per annum (£21,961 to £25,493 pro rata, per annum)
Job term:
Part Time
22.2 hours per week
Fixed Term
Closing date:
01 October 2023 11:30 PM
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Other Key Information: Fixed term until 31 March 2025

Love being busy, working in an energy efficiency project team?

Role Snapshot…

Providing technical and administrative support for the Warm Homes programme team to deliver energy efficiency and clean heat grants working in partnership with all Norfolk Councils.

You will be friendly, polite, and professional.  Every day will bring a variety of work so you will need to be able to multi-task, have an excellent telephone manor, a keen eye for detail and enjoy working in an ever-evolving busy project with several external funding streams.


What you could be part of…

Our Technical Advisor team provides the technical and administrative support for the Warm Homes Team.  You will triage, assess and work with them to guide them through the customer journey in applying for an energy efficiency and clean heat grant giving them practical and clear technical advice whilst processing their application.  You will be part of a team delivering a package of home improvements grants to fuel poor households and vulnerable residents to improve their property’s energy efficiency whilst lowering their annual carbon usage.

This role will never be dull and there will always be plenty of work to do!

What you’ll be doing…

  • To provide administrative and technical support to Warm Homes Team members in line with externally funded programme requirements
  • Act as the first point of contact for all enquiries for the Warm Homes Team, triaging, giving advice and responding to, and sending out application forms ensuring office opening times are covered.
  • To carry out eligibility and property checks for residents applying for grant funded works and referring to technical officers for review
  • Process all grant applications from receipt through the customer journey maintaining and generating CRM with grant acceptances, approvals and payments in line with Council policy.
  • To log and refer all resident referrals to external contractors
  • Log and monitor all telephone call and emails received through the published mailboxes.

You must have…

  • NVQ level 2 or above in business administration or experience of project work or similar or related role
  • Proven customer care skills and experience of working within a busy administration environment
  • Evidence of well –developed administrative skills with the ability to operate a variety of IT systems at any one time
  • Experience with communication to external contractors, agencies and third parties
  • Demonstrable experience interacting with customers and the public through a variety of channels
  • Ability to prioritise work to strict deadlines and under pressure on a variety of duties
  • Accurate and organised worker with a keen eye for detail

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.


What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.


What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.


What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.


What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.


Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.


Key Information:

For advice on how to apply, please visit our website https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.


Recruiting Manager: Chris Bailey

Email: chris.bailey@southnorfolkandbroadland.gov.uk

Phone Number: 01603 430468


HR Team:

Email: hrteam@southnorfolkandbroadland.gov.uk

Phone Number: 01508 533995


Closing date: 1 October 2023 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.


Interview date: To be confirmed


Next steps…

We will contact you via email, after the recruiting manager has shortlisted for the role to advise you of the shortlisting decision. Please note, we do not provide feedback at the application stage.


For guidance on future applications please see our website: https://www.norfolkjobsdirect.org/southnorfolk/southnorfolk/GenText.aspx?page=Page34


For information on future vacancies please sign up to our job alerts by clicking ‘get email alerts’ on our jobs page: https://www.norfolkjobsdirect.org/southnorfolk/SearchResults.aspx


If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.


For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.


For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website


Please note we only accept applications submitted through our job’s portal, via Norfolk Jobs Direct: https://www.norfolkjobsdirect.org/southnorfolk/index.aspx


We are not accountable for any applications or details published through other job sites.

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